Hi Everyone, This feedback is based on what really happened on 03rd of October 2020 when I came to Liverpool Northwood UK to rent a property 28 C Cowley Road . A week before my viewing I have spoke with Mr Dean Kilpatrick and I have explained very clear my case and he said that will be fine if I will be a guarantor and my family members will pay 6 mounts in advanced rent . I have sent a online application form to rent the house and has not been taken in consideration if I will not come to see the house . I’ve driven 3 and half hours from London to Liverpool with my wife and 2 children and also my family members in a different car . We saw the house and then we went to Liverpool Northwood UK office address to hand the application. We gave almost what Mr Mark asked and at 12:00 we been told to leave the office by Miss/Mrs Joanne Smith because the opening hours is closed when I been looking for another document to pass it over . After I sent an email with my feedback to them my application has been declined because is not affordable when I told them that I can pay for one year ahead rent . Conclusion : Why Non professional ? Because they did not said that from the beginning when they knew the salaries and everything about it . I would not spend money on petrol ,food etc . I would not spend my time for this . I would save my energy for something else Why not Responsive ? I made some calls and the Lady who’s answering calls said all the time that the person which I wanted to speak with is on the other line and I never been called back . Why poor quality? I felt that they lied to me and customer service is very poor and I lost money and moreNegativeResponsiveness, Quality, Professionalism
15-17 West Derby Village, West Derby, Liverpool, Merseyside, L12 5HJ, North West, UK, L12
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