I have carried out an investigation of this matter and can confirm the you agreed to change the appointment time from 14:00 to 14:15. This was agreed early in the morning at around 10:00, so not at the last minute and no lying involved. You failed to keep your appointment even though our viewing clerk waited until 14:30. So, you were at least 15 minutes late and our viewing clerk had another appointment immediately afterwards to attend, so could not wait any longer. Had you not agreed to change the appointment time you would have been over 30 minutes late. You then contacted our office and was rude and insulting to the member of staff that dealt with your call. For you to accuse this staff member of bullying, harassment and racism in order to try and legitimise your compliant is ignorant and totally unacceptable. I do not normally use such frank language when responding to reviews or dealing with complaints but given that you are being deliberately misleading, provocative and prejudice I feel that I have no choice. This review is totally unwarranted and does not reflect the events that actually took place.