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Northwood - Liverpool

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

Highly unprofessional individuals, changed the appointment at the last minute and then lied that they told me in the morning. When ici them over the phone, they harassed and bullied me and also used racial slurs on the basis of my surname. They made me travel in 20 weeks pregnancy all the way from another town 125 miles away and were not the least bit accommodating. Please avoid these people, they treat you like garbage

Reply from agent

I have carried out an investigation of this matter and can confirm the you agreed to change the appointment time from 14:00 to 14:15. This was agreed early in the morning at around 10:00, so not at the last minute and no lying involved. You failed to keep your appointment even though our viewing clerk waited until 14:30. So, you were at least 15 minutes late and our viewing clerk had another appointment immediately afterwards to attend, so could not wait any longer. Had you not agreed to change the appointment time you would have been over 30 minutes late. You then contacted our office and was rude and insulting to the member of staff that dealt with your call. For you to accuse this staff member of bullying, harassment and racism in order to try and legitimise your compliant is ignorant and totally unacceptable. I do not normally use such frank language when responding to reviews or dealing with complaints but given that you are being deliberately misleading, provocative and prejudice I feel that I have no choice. This review is totally unwarranted and does not reflect the events that actually took place.

Contact details
Sales Phone:

0151 256 1035

Lettings Phone:

0151 256 1035

Lettings Email:

liverpool@northwooduk.com

Opening hours
Monday-Friday: 09:30 - 17:30 Saturday: 09:30 - 12:00
Address

15-17 West Derby Village, West Derby, Liverpool, Merseyside, L12 5HJ, North West, UK, L12

Liverpool’s Trusted Property Experts Are you looking to buy, sell, rent, or let in Liverpool? Our expert team is here to help. As a leading estate agent, we offer professional, friendly service with in-depth local market knowledge. Based in West Derby, we specialise in sales across Aintree, Fazakerley, Walton, Croxteth, Norris Green, Kirkby, Old Swan, Huyton, Prescot, and beyond. Our lettings team supports landlords with tailored property management solutions, including our hassle-free Guaranteed Rent service. We cover all of Liverpool, from city centre districts like Princes Dock and Ropewalks to popular suburbs such as Sefton Park, Aigburth, Allerton, and Woolton. With extensive experience and a commitment to excellence, we make property transactions seamless. Contact us today to get started!

Our team

Northwood Liverpool

Ruth Ledson

Joanne Smith

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Email / E-shot
Floor Plan
For Sale / To Let Board
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure

No awards information available