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Northwood - Liverpool

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

Highly unprofessional individuals, changed the appointment at the last minute and then lied that they told me in the morning. When ici them over the phone, they harassed and bullied me and also used racial slurs on the basis of my surname. They made me travel in 20 weeks pregnancy all the way from another town 125 miles away and were not the least bit accommodating. Please avoid these people, they treat you like garbage

Reply from agent

I have carried out an investigation of this matter and can confirm the you agreed to change the appointment time from 14:00 to 14:15. This was agreed early in the morning at around 10:00, so not at the last minute and no lying involved. You failed to keep your appointment even though our viewing clerk waited until 14:30. So, you were at least 15 minutes late and our viewing clerk had another appointment immediately afterwards to attend, so could not wait any longer. Had you not agreed to change the appointment time you would have been over 30 minutes late. You then contacted our office and was rude and insulting to the member of staff that dealt with your call. For you to accuse this staff member of bullying, harassment and racism in order to try and legitimise your compliant is ignorant and totally unacceptable. I do not normally use such frank language when responding to reviews or dealing with complaints but given that you are being deliberately misleading, provocative and prejudice I feel that I have no choice. This review is totally unwarranted and does not reflect the events that actually took place.

Contact details
Sales Phone:

0151 256 1035

Lettings Phone:

0151 256 1035

Lettings Email:

liverpool@northwooduk.com

Opening hours
Monday-Friday: 09:00 - 17:00 Saturday: 09:00 - 12:00
Address

15-17 West Derby Village, West Derby, Liverpool, Merseyside, L12 5HJ, North West, UK, L12

Looking to buy, sell, rent or let in Liverpool? Then look no further, we are Liverpool’s Proper Property People! As a leading Liverpool estate agent, we're a professional team of local, friendly experts who are passionate about property. Being based in West Derby our sales team have an extensive knowledge of this area and the surrounding areas of Aintree, Fazakerley, Walton, Croxteth, Norris Green, Stockbridge Village, Kirkby, Clubmoor, Stoneycroft, Old Swan, Knotty Ash, Bowring Park, Huyton, Roby and Prescot. Our team is genuinely committed to guiding you through the process of buying and selling a propery, so no matter what your situation our team in West Derby will be happy to help you. Our lettings property professionals provide a full range of services to met the needs of all landlords who decide to let their property for many different reasons, including homeowners looking to rent out their property, sellers who can't sell and need to move (accidental landlord) or an investment landlord. We offer a full range of property management and lettings schemes but we are best known for our Guaranteed Rent service - the perfect let and forget solution for landlords. As lettings experts we cover the whole of Liverpool including sought after city centre districts such as Princes Dock, Commercial, Central, Ropewalks, Queen's Dock and Riverside. We also cover the ever popular suburbs in the south of the city, including Princes Park, Sefton Park, Childwall, Aigburth, Mossley Hill, Allerton, Woolton, Garston, Grassendale, Hunts Cross and Halewood. With vast experience and knowledge of the whole of Liverpool property market, you can be assured that the service you receive is unparalleled.

Our team

Peter Bellamy

Ruth Ledson

Mark Nesbit

Joanne Smith

Rachel Yeo

Kathy Gowland

Nathaniel Bellamy

Dean Kilpatrick

Stephanie Davies

Christine Winstanley

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Email / E-shot
Floor Plan
For Sale / To Let Board
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure

No awards information available