Stood us up for an appointment. Stay clear. My partner and I booked a viewing for a property in Liverpool. As we were given a time and a place, we assumed that this booking was confirmed. Alas, after traipsing across Liverpool, on a typical British Autumn day (a lot of rain), we arrive at the property, to find, no agent. I called them immediately, (as I was getting soaked) to find out that they tried to email us and call us (40 minutes before the appointment) and because they had no response. They bailed... There was no message to inform us of this. So we rang them and told them what we thought of their professionalism. Don't let through them. Just out of principle. *** To answer your response, we have informed you directly of our disappointments and given you feedback which you have said that you have taken on board. I.e. who ever took our initial booking didn't write down our email address correctly and didn't, in our opinion, try and contact us with urgency to confirm. We had one missed call from you 30 minutes before, when we were on our way. But that's okay whatever you need to say online to justify your rubbish customer service is fine!