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Northwood - Liverpool

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

Stood us up for an appointment. Stay clear. My partner and I booked a viewing for a property in Liverpool. As we were given a time and a place, we assumed that this booking was confirmed. Alas, after traipsing across Liverpool, on a typical British Autumn day (a lot of rain), we arrive at the property, to find, no agent. I called them immediately, (as I was getting soaked) to find out that they tried to email us and call us (40 minutes before the appointment) and because they had no response. They bailed... There was no message to inform us of this. So we rang them and told them what we thought of their professionalism. Don't let through them. Just out of principle. *** To answer your response, we have informed you directly of our disappointments and given you feedback which you have said that you have taken on board. I.e. who ever took our initial booking didn't write down our email address correctly and didn't, in our opinion, try and contact us with urgency to confirm. We had one missed call from you 30 minutes before, when we were on our way. But that's okay whatever you need to say online to justify your rubbish customer service is fine!

Reply from agent

Dear Rebee, unfortunately we have no record of your details on our database, perhaps your partner registered their details. When prospect tenants book viewings we make it very clear that they need to confirm the appointment on the day of the viewing otherwise we cannot guarantee that we will attend. We always contact prospect tenants on the day of the viewing by phone and email to confirm attendance. As you did not confirm your attendance we were unable to attend as we had previously advised.

Contact details
Sales Phone:

0151 256 1035

Lettings Phone:

0151 256 1035

Lettings Email:

liverpool@northwooduk.com

Opening hours
Monday-Friday: 09:30 - 17:30 Saturday: 09:30 - 12:00
Address

15-17 West Derby Village, West Derby, Liverpool, Merseyside, L12 5HJ, North West, UK, L12

Liverpool’s Trusted Property Experts Are you looking to buy, sell, rent, or let in Liverpool? Our expert team is here to help. As a leading estate agent, we offer professional, friendly service with in-depth local market knowledge. Based in West Derby, we specialise in sales across Aintree, Fazakerley, Walton, Croxteth, Norris Green, Kirkby, Old Swan, Huyton, Prescot, and beyond. Our lettings team supports landlords with tailored property management solutions, including our hassle-free Guaranteed Rent service. We cover all of Liverpool, from city centre districts like Princes Dock and Ropewalks to popular suburbs such as Sefton Park, Aigburth, Allerton, and Woolton. With extensive experience and a commitment to excellence, we make property transactions seamless. Contact us today to get started!

Our team

Northwood Liverpool

Ruth Ledson

Joanne Smith

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Email / E-shot
Floor Plan
For Sale / To Let Board
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure

No awards information available