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Northwood - Liverpool

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

After not having any luck finding us a tenant and showing a tenant around that claimed housing benefit after we said no housing benefits,we said we were going to a different estate agents and they were collecting the key, wouldn't hand over the key and then said they didn't have the key because a member of staff forgot to take it out their file and return it to office. Have to drive an hour just to collect the key ourselves. Response to the owner's reply ● You did show a potential tenant round that didn't meet landlords criteria, I know this because I'm the landlord. ● The agent was on her day off and offered to collect the keys to save us the hour drive each way. We explained this on the phone and we had told you the name of the agent who was collecting. If you were unsure you should of contacted us. As for your comment about what she was wearing.... It doesn't matter what she had on, it was her day off and she was dressed for the weather wearing a summer dress and sandals not a crop top. If I'd have turned up in a crop top would you have refused to give me the keys to my property?? Also your staff didn't even ask me to show ID as proof of who I was so why does it matter if my agent didn't have ID??

Reply from agent

Unfair review, we acted totally professionally at all times. We never showed prospect tenants around the property that did not meet the landlords criteria. We didn't hand the key to the other agent because they had no ID with them when they visited the office and dressed in attire suitable for the beach (crop top and sandals) we were not convinced they were genuine. The keys were securely logged and locked in the office when the other agent attempted to collect them. We never compromise our landlords (prospect landlords) by giving keys out without appropriate ID.

Contact details
Sales Phone:

0151 256 1035

Lettings Phone:

0151 256 1035

Lettings Email:

liverpool@northwooduk.com

Opening hours
Monday-Friday: 09:30 - 17:30 Saturday: 09:30 - 12:00
Address

15-17 West Derby Village, West Derby, Liverpool, Merseyside, L12 5HJ, North West, UK, L12

Liverpool’s Trusted Property Experts Are you looking to buy, sell, rent, or let in Liverpool? Our expert team is here to help. As a leading estate agent, we offer professional, friendly service with in-depth local market knowledge. Based in West Derby, we specialise in sales across Aintree, Fazakerley, Walton, Croxteth, Norris Green, Kirkby, Old Swan, Huyton, Prescot, and beyond. Our lettings team supports landlords with tailored property management solutions, including our hassle-free Guaranteed Rent service. We cover all of Liverpool, from city centre districts like Princes Dock and Ropewalks to popular suburbs such as Sefton Park, Aigburth, Allerton, and Woolton. With extensive experience and a commitment to excellence, we make property transactions seamless. Contact us today to get started!

Our team

Northwood Liverpool

Ruth Ledson

Joanne Smith

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Email / E-shot
Floor Plan
For Sale / To Let Board
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure

No awards information available