After not having any luck finding us a tenant and showing a tenant around that claimed housing benefit after we said no housing benefits,we said we were going to a different estate agents and they were collecting the key, wouldn't hand over the key and then said they didn't have the key because a member of staff forgot to take it out their file and return it to office. Have to drive an hour just to collect the key ourselves. Response to the owner's reply ● You did show a potential tenant round that didn't meet landlords criteria, I know this because I'm the landlord. ● The agent was on her day off and offered to collect the keys to save us the hour drive each way. We explained this on the phone and we had told you the name of the agent who was collecting. If you were unsure you should of contacted us. As for your comment about what she was wearing.... It doesn't matter what she had on, it was her day off and she was dressed for the weather wearing a summer dress and sandals not a crop top. If I'd have turned up in a crop top would you have refused to give me the keys to my property?? Also your staff didn't even ask me to show ID as proof of who I was so why does it matter if my agent didn't have ID??