If your thinking of renting from Ashtons. DONT!!! the amount of problems I have had with the house I currently live in which Ashtons have left unresolved is shocking. Firstly the bathroom, the roof was ready for literally coming through which they left for about 7/8 months of me reporting, one of them come out and agreed it was ready for coming through, did I hear back from them for another month or two? About fixing this? NO. I had to phone the council due to me having two small children in the house, would Ashtons take responsibility for the roof falling on one of my children? I think not. The council was absolutely disgusted that my bathroom was left like that. As soon as the council give them a deadline, the work was carried out the week later. Now why should it take for me to report them, for them to do their jobs? Not one job I have reported to them has been fixed, my side gate blown off last year, was promised for this to be fixed last year and was still waiting. I went and got it fixed myself in the end. Another problem is the heating I’ve been reporting for months on end, half the radiators don’t work in the house which results in me having to leave the heating on for hours just to get the house a normal temperature. My little girls room is absolutely freezing she’s not slept in her own bed for months. Knowing I have two small children have they rushed to get this fixed? Absolutely not. Looks like I’ll have to get onto the council again. I won’t even get on to the no carpets in bedrooms I was promised by the landlord themselves, and the kitchen falling apart due to a leak which was left for weeks also last year. I have paid for carpets my self, to better the house, new flooring in the bathroom, new blinds throughout the house. I’m doing my half in making sure the house is looked after, shame the landlord and Ashtons can’t.

Poor customer service, poor communication....just poor all round.

Ashtons manage a flat rental above my property that leaked into the property on Sat 11th Jan with water coming through the light fitting in the bathroom area. This meant for safety reasons the electricity was turned off in the property, the issue was reported to Ashtons on the Monday 13th January to sort out but they did nothing until sending an electrician on Thursday to switch on the power and check that it was safe. After their rented property above being the source of the leak. However, the leak has caused extensive damage to my property causing mould to appear and the wood flooring to come away from the walls due to the continual leak that was started on Sat 11th Jan but only stopped 3 days later by their maintenance team. I've been calling them every day to request that Ashtons Lettings who manage the property above pay for the damage and bill their client 'landlord' or ask the 'landlord' to pay. They don't do anything and after 10 days of continually contacting them via email and calling them, Ashtons have declined to fix saying they are unable to contact the Landlord? If they manage the property surely they can pay for the damage and then bill the 'landlord' their client. That's why landlords seek the service of a letting agent like 'Ashtons' to manage their property. I now have to claim on my own insurance and pay the £250 excess. Even when I asked Ashtons to pay the £250 excess or ask the owner of the apartment above a private landlord they represent to pay the excess they have declined. Please see the images above. Also I forgot to mention a leak also occurred from the flat above on the 17th December causing damage to my property (lounge area / kitchen) below they have also declined to fix or repair this as well. I would recommend avoiding this property letting company and using another provide in the Warrington area. They are also clueless with their property manager saying the mould had not been caused by the leak so I resent them the images from the 11th January originally emailed across and pictures taken a week later displaying mould! I wouldn't want this company managing and looking after my property. Every time you call them they can never get hold of the owner 'landlord' for a decision - yet has the landlord empowered them by using their management services to 'manage' the property on their behalf and make decisions. Also, if the landlord can't be contacted how do they deal with emergencies if they can't take decisions? This is NOT a professional they are NOT a responsible letting agent - avoid at all costs - 1 star is too much had to click so I could post they deserve ZERO Stars - POOR SERVICE!

Ashtons manage a flat rental above my property that leaked into the property on Sat 11th Jan with water coming through the light fitting in the bathroom area. This meant for safety reasons the electricity was turned off in the property, the issue was reported to Ashtons on the Monday 13th January to sort out but they did nothing until sending an electrician on Thursday to switch on the power and check that it was safe. After their rented property above being the source of the leak. However, the leak has caused extensive damage to my property causing mould to appear and the wood flooring to come away from the walls due to the continual leak that was started on Sat 11th Jan but only stopped 3 days later by their maintenance team. I've been calling them every day to request that Ashtons Lettings who manage the property above pay for the damage and bill their client 'landlord' or ask the 'landlord' to pay. They don't do anything and after 10 days of continually contacting them via email and calling them, Ashtons have declined to fix saying they are unable to contact the Landlord? If they manage the property surely they can pay for the damage and then bill the 'landlord' their client. That's why landlords seek the service of a letting agent like 'Ashtons' to manage their property. I now have to claim on my own insurance and pay the £250 excess. Even when I asked Ashtons to pay the £250 excess or ask the owner of the apartment above a private landlord they represent to pay the excess they have declined. Please see the images above. Also I forgot to mention a leak also occurred from the flat above on the 17th December causing damage to my property (lounge area / kitchen) below they have also declined to fix or repair this as well. I would recommend avoiding this property letting company and using another provide in the Warrington area. They are also clueless with their property manager saying the mould had not been caused by the leak so I resent them the images from the 11th January originally emailed across and pictures taken a week later displaying mould! I wouldn't want this company managing and looking after my property. Every time you call them they can never get hold of the owner 'landlord' for a decision - yet has the landlord empowered them by using their management services to 'manage' the property on their behalf and make decisions. Also, if the landlord can't be contacted how do they deal with emergencies if they can't take decisions? This is NOT a professional they are NOT a responsible letting agent - avoid at all costs - 1 star is too much had to click so I could post they deserve ZERO Stars - POOR SERVICE!

Ignored at least 5 emails now.

I am appalled by the aggressive and argumentative attitude I was faced with by a colleague in the Padgate branch yesterday. Even though I had organised with herself and the property owner that I would be collecting a spare set of keys in the afternoon and members at the Great Sankey branch( who were extremely helpful) had rang her to let her know I was on my way, she treated me in a complete hostile and aggressive manner as soon as I walked trough the door. She argued with me about what item I should leave (after already confirming this on the phone), her job role and the time and place I would leave the keys. She demanded I had the keys back before 5:30 at 5:10- expecting me to travel from Padgate through the busy town centre and back all within 20 minutes. Whilst explaining this would be extremely difficult, I was faced with “that’s not my problem- I need them back”. She was completely unreasonable and spoke to me in nothing but an argumentive, aggressive tone of voice. I am completely shocked to have had to deal with somebody like that in a chain as well known as Ashtons. I think better care should be taken on selecting members of staff for the Letting’s side of the business, as it seems to have been forgotten that myself and my partner and the people that we could have recommended Ashtons to are potential home buyers in the near future.

Very poor service if you are the buyer. I used Ashton’s mortgage adviser, who was amazing, but my experience with the agents responsible for selling at Cultcheth was anything but. It started off ok ish .. Andrew wasn’t happy that I questioned his valuation of the very tired and dated property but fair do’s I thought. Nearing completion I had numerous calls demanding dates .. which my solicitor accommodated but unfortunately they hadn’t checked up the chain and their clients house purchase couldn’t accommodate so I constantly had to mess people around, my buyer, removals firms, utilities etc etc. on the actual completion date we completed at 12. I got a call to say that the keys wouldn’t be available until 3. By this time I had broken the chain to complete my own sale and moved my stuff into storage. So 3pm was ok. I said I’d be there at 5 but was assured they’d be out by 3. I got there at 16:15 to be told no keys were available and I should come back??? I went for a walk and called my solicitor, he was furious. I went back to be told that the keys wouldn’t be available until after the office closed so I should go and wait at the house for them to finish their move. I was told “it’s not really my problem” ... wow! Not a “so sorry, please let me make you a drink” “thanks for using and paying for our mortgage service”. My feedback is remember that the buyers are your future sellers. Treat them better .. think longer term. Your office is all shiny and new but your attitude is dated.

is it possible to give a zero rating ? 9 months from excepting an offer to still not be resolved. fully understand buyers can have many problems for varies issues but to not be informed on the completion day ( for the second time ) that the sell would not go through is disgusting. no phone call , email .not even a lazy text . ashtons for months have given estate agents a bad name . shame on the unprofessional people I've had to deal with in this organisation.

Just phoned for an appt for a valuation, fair enough the lady wanted name before arranging but then instead of asking questions about property, where I live etc, wanted tel number, e mail address, probably my shoe size if we had continued in that vein. When I stopped her, she expressed concern that we may have been cut off, when I said I would have called back she said not everyone would. What a sad outlook on the world. Whilst an aggressive sales patter may have got my house sold quicker, the real art is knowing when & how to use it and this morning Ashton’s clearly didn’t so aren’t a Company I want to do business with.

Really disappointed but not even remotely surprised. Have had to deal with several departments including the letting side, the selling side and the mortgage adviser. I was a tenant in a house that they were trying to sell. I got constant emails and requests for viewings sometimes with a couple of hours notice. Snotty emails if i didn't respond to them immediately. (I was in hospital on one occasion having treatment for cancer and that was ignored when i explained why i didn't respond immediately) Was told that the owner of the house would give me priority over buying but then he changed his mind and I was left a garbled voicemail 2 minutes before they closed. I had spent 2 and half hours in with a mortgage adviser who assured me that he could definitely get me a mortgage and then proceeded to ignore all of my calls and follow up emails, of which there were at least 4 and then to add insult to injury I have to deal with the lettings side of things who are now saying that they will not refund all of my deposit because of "works needed" No explanation as to what that is. The landlord rented it to me with filthy carpets which i paid to get cleaned, refused to let me decorate but wouldn't decorate it himself and let me live in a house riddled with damp (Surveyors words, not mine) for 5 years. I just pray that my dream home is not being marketed by these as I would seriously consider not buying it just so I wouldn't have to deal with them.