Dear Katie, We were not responsible for maintenance or repairs for your property. This was the responsibility of the Landlord. I appreciate that you feel the deposit return could have been processed sooner, but you only moved out in mid April. (So not months) We organised a cleaning contractor for you as this had not been done prior to you moving out. This would have no doubt cost you more if it had been organised by the owner. You only confirmed to us on the 25th April that you wanted us to go ahead with this, which then happened a couple of days later. The owner would then have needed to inspect to confirm he was happy. Its ironic that you wrote the above despite the rent being over a month in arrears on more than one occasion during your tenancy.