Unhelpful

As soon as they had our deposit, they stopped picking up the phone. They changed the terms of the contract, misrepresented our offer to the landlord, and frequently misinformed everyone involved - be seriously on your guard if you have to deal with them. Further to this, they were unhelpful and rude. Attempting to use their complaints procedure resulted in a bullying phone call from the person we were compaining about. Overall this agency, and in particular the agent we dealt with (Egle) lack integrity and professionalism. If you have to deal with them, watch out for little details, check any contracts thoroughly, and don't trust anything they say until you have it in writing.