I sold my flat with them and chose them as they are a local agent, and it thought it would be easier but was very wrong. The last 5 months (no chain, first time buyer) have been painful, and reading other reviews I can completely see why the score of this branch is deteriorating. A shame as I bought my flat from them, and they used to have a sales progression team which no longer exists. Since I signed the contract to list my property for sale I barely ever heard from them again. All these guys care about is getting your signature - they couldn’t care less about the service they give. I gave them £6k in commission for doing sweet FA and if I could have legally changed that I would have as they did not earn it - solicitors work so hard and get so little in comparison so the commission they took does not sit well with me based on the service I was given. Once I accepted an offer there was no communication and sadly the vibe they give is very confrontational, arrogant and lazy. Kirrill ignored my emails and I wouldn’t usually name someone individually but unfortunately when selling your house you need to trust the person working with you. I sent 5 emails without response over the course of two weeks when we had gone well past the point of expected exchange and we’re getting no answers from buyers. I had no reply or acknowledgment of my emails asking for him to contact them to reach their solicitor, and to ask him to support with agreeing dates. Bear in mind they haven’t been required to actually do anything since show them round 4 months previous, he never had a clue what was going on, sent very few and very unhelpful emails with no help and lack of action. My solicitor also gave me negative feedback, and when I tried to raise the point to him and his manager I realised that they couldn’t care less. They lack sales progression focus and are very focused on new contracts, and if you’re considering using them I think this should be noted. I had an argumentative, rude reply from him when asking for help and for my emails to be addressed instead of ignored. I escalated and asked Scott Hailou the Managing Director for support to progress sale of my property, and he has also never emailed back, never acknowledged my email or the lack of support after adding him to the chain - the arrogance clearly comes from the top down as these guys don’t care about anything other that getting their cheque. A shame as they used to be alright a few years back, now the agents clearly follow the behaviour of their leadership - I’d take a large swerve from these guys if you’re thinking about selling.