To be completely honest, dealing with Sarah and James at Drivers & Norris has to be one of the worst experiences we've ever had as tenants. 1) Yelled at on the phone and accused of fraud (seriously?) without having a chance to explain that we were students, therefore not having to pay council tax (this was arranged with Islington council) 2) Coming into our flat with keys to conduct viewings, even when one of us was sick and explained that we were uncomfortable with them letting themselves in. 3) Not respecting our work and sleep hours to conduct viewings. 4) Arranging viewings with prospective tenants and then not showing up, leaving these people to ring our doorbell while being confused. 5) Threatening to give us a bad review with our next landlord if we didn't respect their viewings schedule completely. 6) Flat infested with clothes eating moths.