We was happy to purchase for rent but unlucky the landlord doesn’t want to make the contract 1 year with 6 months break clause. So She(i don’t want to write her name here, i hope she will change to be a better agent) responded she will refund the money back. I never rent a house or do any paperwork before in london, this was my first time so i asked her how many days for the refund 1 week deposit, maybe she thinks its too much for me to ask her???!! . And her attitude changed. She rushed to get the deposit before we know if landlord accept my offer, and not patient to explain what gonna happened if i need to get my refund back in case landlord refuses me. Im not sure if i would recommend this agency or not. It seems like a big company but a little bit lacking of patience and friendly.