Drivers and Norris was horrible from the beginning!! When we first applied for a lease, they originally tried to take advantage of my partner and I (Australians just moved to London) by requesting we pay the bond deposit and 6 months of rent upfront and then after 4 months of renting, we would be required to pay the next 6 months despite us having guaranteed full time work, proof of savings and references. They tried to pass this off as if it was a normal occurrence however every one I spoke to in London thought this was outrageous. During our lease, they were extremely difficult to get a hold of and our rental contact changed multiple times without notice or communication and apparently everyone we tried to contact was on annual leave every second week. Finally, when we had given our notice of moving out but we were still living in our apartment, we were given only a few hours notice when they wanted to take people through. As we were working and hadn’t had the proper time to prepare, I said no but was still pushed to allow the walk through. When moving out, we cleaned the apartment more thoroughly than the disgusting state we began our lease in. The experience went downhill from there as we could barely contact our lease agent as she would rarely return my emails and would never return my phone calls. This caused me to contact their colleague which then finally resulted in action. The lease agent then guided the landlord to deduct a ridiculous amount of money from my bond despite us cleaning the apartment beyond what we arrived to (this was reflected in the final report). A new tenant had already moved in so there was no intention to make the highlighted improvements. We were told we made stains on the couch despite the stains being present in the report prior to our lease. The biggest shock was when they charged us cleaning for a bathroom that we were NEVER TOLD was a part of our lease!! Luckily after 3 weeks and much communication, I received all of my bond. This whole experience was incredibly upsetting and ruined our move to London. I can’t warn anyone enough; DO NOT USE Drivers and Norris!!