I had a short but horrible experience with this agency. Booked a visit for a flat, showed up on time but did not received any details regarding the agent’s identity. As a result, we could not visit it and left after calling 3 times their phone number, the agent being unreachable. We were really interested by this flat, so we called again to ask for a virtual viewing or a video of the flat, but could not say a word as the agent kept on blaming me and speaking over me. After acknowledging an issue of miscommunication, she confirmed that she would send a video, but nothing was ever received from my part. As much as I understand that the demand for properties in London is enormous, there is no use to be so impolite and obnoxious with their customers. I will never rent a flat from this agency because of their lack of consideration for people’s time, and I do not recommend them.