Please please please don't use this estate agency! We had the worst 18 months of our lives renting a flat from them! They 'sold' it to us using pressure selling tactics, they didn't send the agreement within 10 days of the holding deposit as they should have done so we had to agree to last minute terms so as not to become homeless. Whilst at the flat, there were tonnes of repairs that needed to happen (roof leaking, windows with gaps in, mushrooms growing from the windows, floor damaged, gas leak, rats) and they spent ages fixing them (if at all) and always defended/helped the landlords and couldn't have cared less about the tenants (despite the fact we looked after the place and always paid the rent on time). We lost £500 of our deposit because of sneaky and unfair tactics and at that point we were too tired and stressed to fight it further. I have never been as stressed as I have in my entire life and I've lost money and had to deal with all this whilst in a national lockdown. Sarah in particular was rude to us from the off, Lauren was unhelpful and slow to respond to reasonable queries and in general I think this estate agency should be ashamed of how it treats tenants. Please ignore the positive reviews and don't risk renting a property with this agency.