We viewed and put an offer on a rental property all in one day which was accepted by the landlord. We completed references immediately the next day providing guarantors also. They switched us between 3 different agents. Sarah asked us to give her 5 star reviews to win an award … after she confirmed in writing our references passed and we’re fine to move into the last steps (paying funds and final signing). This apparently wasn’t actually true and our references went wrong somewhere. But they never kept us informed or contacted us. She just wanted to win this award apparently. We were then passed onto Rebecca who never responded to us we had to call and email everyday to get a response because they were being avoidant. With two weeks exactly left to move in (and 2 weeks till my current tenancy ends) they called late on a Friday (today in fact 18.02.22 ) saying sorry landlord doesn’t want guarantors and changed her mind. Shouldn’t you, as the estate agent, know whether or not the landlord wants people to apply with guarantors beforehand. My partner and I earn 2.5x the rent so it all seems absolutely dodgy. Now we’ve wasted two weeks of our time doing everything for Drivers and Norris for them to NEVER call back till and us chasing them for a week straight. This bomb shell was dropped on us today, might I add and we were not even kept in the loop at all. I’m now currently having the biggest anxiety and panic over the fact I have 2 weeks left to find and move into somewhere new. They completely screwed us over and I’m appalled at the lack of responsiveness and care with regards to someone’s actual life. I have nowhere to move to once this my tenancy ends in 2 weeks and I’m so worried beyond words that I won’t find somewhere. I would steer absolutely clear and take heed to the 1 * reviews on here because it is shocking and upsetting. I don’t what legally I can even do here I’m so disappointed. And it really was the perfect flat for myself and partner. Super disappointing and careless. 0/10.