They are unprofessional and time waster. They took my deposit last month and not given it back to me despite their commitment to do so. Bad people. ------------------------------------------- On 28/January 2021 at 11,27 and 12,33 hours Alicia Casigena telephoned me twice from Ellis landline and asked me to remove my review herein just above written. In exchange she swore that she would return my stolen deposit. I told her,once more,to give me back my money for a start. Without blackmailing clients. She didn't care that she was on loudspeakers 2 witnesses listened to the conversation. I m seeking for legal advice against those outrageous people. After my post they then changed their mind straight away and returned my deposit. So it was a lie that they didn't have my banking details.... Just dishonesty. Ellis & co:A disaster

I have been renting with Ellis for over 10yrs. At 1st they were really good. The pennine flat however is infested with rats. I called them one time as there was a dead rat somewhere in the kitchen but they just ignore me. We suffered for 2 months. Also the place is full of yobs dealing drugs. They hang around the area from 11am till 10pm 7days a week

I have been renting with Ellis for over 10yrs. At 1st they were really good. The pennine flat however is infested with rats. I called them one time as there was a dead rat somewhere in the kitchen but they just ignore me. We suffered for 2 months. Also the place is full of yobs dealing drugs. They hang around the area from 11am till 10pm 7days a week

In short, if you are a tenant stay away from this money making agency (money making, but draining the tenants last funds). Firstly, I would like to say, in case Ellis and Co tries to discredit my review by stating that they have cross-referenced their records and couldn’t match my name. I prefer to keep my full name private rather than blurting it out left and right on online platforms. Secondly, I would like to make all tenants (or potential ones) aware that most positive reviews on here have one thing in common and that is: They are composed by landlords. So without going into much detail, if you are a tenant I would stay away from this agency (at least the Golders Green branch that is). I should have been more suspicious from the start, when I was shown the property and promised a two year contract. Made my holding deposit and referencing payments and then being told that a break clause will be put into place, stating that the landlord can raise the rent by £150 after one year’s tenancy. The exact figure was then taken out of the clause, but the breaking clause and potential raise remained in the contract. Unfortunately, at this stage I couldn’t withdraw myself from the contract without losing a considerable sum of money. Throughout the tenancy neither the landlord nor the agency have been particularly considerate. E.g. refusing to install a security light at the entrance and insuring our safety (considering that there were several break-ins in the area). When my circumstances have changed and I was forced to move out, the agency was neither understanding nor considerate nor helpful. Upon check-out, I have left the flat in a spotless and perfect condition and it appears that they couldn’t find any issues, so had to make the up. First mentioning an area and pretending it to be my responsibility. After comparing the two check in and check out inventories, they removed that claim, coming up with three other claims and stating overpriced quotes. As an example: Charging for a light bulb replacement 15 pounds (not to mentioned the fact that also in this case the liability and responsibility is debatable). Last but not least, be aware of the 30 day deposit payback clause. By law under the deposit protection scheme, the landlord is required to pay the deposit back within ten days. Ellis and Co puts a clause in their contracts to break this law.

Property listings leave out critical information. This wasted my time unnecessarily

In short, if you are a tenant stay away from this money making agency (money making, but draining the tenants last funds). Firstly, I would like to say, in case Ellis and Co tries to discredit my review by stating that they have cross-referenced their records and couldn’t match my name. I prefer to keep my full name private rather than blurting it out left and right on online platforms. Secondly, I would like to make all tenants (or potential ones) aware that most positive reviews on here have one thing in common and that is: They are composed by landlords. So without going into much detail, if you are a tenant I would stay away from this agency (at least the Golders Green branch that is). I should have been more suspicious from the start, when I was shown the property and promised a two year contract. Made my holding deposit and referencing payments and then being told that a break clause will be put into place, stating that the landlord can raise the rent by £150 after one year’s tenancy. The exact figure was then taken out of the clause, but the breaking clause and potential raise remained in the contract. Unfortunately, at this stage I couldn’t withdraw myself from the contract without losing a considerable sum of money. Throughout the tenancy neither the landlord nor the agency have been particularly considerate. E.g. refusing to install a security light at the entrance and insuring our safety (considering that there were several break-ins in the area). When my circumstances have changed and I was forced to move out, the agency was neither understanding nor considerate nor helpful. Upon check-out, I have left the flat in a spotless and perfect condition and it appears that they couldn’t find any issues, so had to make the up. First mentioning an area and pretending it to be my responsibility. After comparing the two check in and check out inventories, they removed that claim, coming up with three other claims and stating overpriced quotes. As an example: Charging for a light bulb replacement 15 pounds (not to mentioned the fact that also in this case the liability and responsibility is debatable). Last but not least, be aware of the 30 day deposit payback clause. By law under the deposit protection scheme, the landlord is required to pay the deposit back within ten days. Ellis and Co puts a clause in their contracts to break this law.