In short, if you are a tenant stay away from this money making agency (money making, but draining the tenants last funds). Firstly, I would like to say, in case Ellis and Co tries to discredit my review by stating that they have cross-referenced their records and couldn’t match my name. I prefer to keep my full name private rather than blurting it out left and right on online platforms. Secondly, I would like to make all tenants (or potential ones) aware that most positive reviews on here have one thing in common and that is: They are composed by landlords. So without going into much detail, if you are a tenant I would stay away from this agency (at least the Golders Green branch that is). I should have been more suspicious from the start, when I was shown the property and promised a two year contract. Made my holding deposit and referencing payments and then being told that a break clause will be put into place, stating that the landlord can raise the rent by £150 after one year’s tenancy. The exact figure was then taken out of the clause, but the breaking clause and potential raise remained in the contract. Unfortunately, at this stage I couldn’t withdraw myself from the contract without losing a considerable sum of money. Throughout the tenancy neither the landlord nor the agency have been particularly considerate. E.g. refusing to install a security light at the entrance and insuring our safety (considering that there were several break-ins in the area). When my circumstances have changed and I was forced to move out, the agency was neither understanding nor considerate nor helpful. Upon check-out, I have left the flat in a spotless and perfect condition and it appears that they couldn’t find any issues, so had to make the up. First mentioning an area and pretending it to be my responsibility. After comparing the two check in and check out inventories, they removed that claim, coming up with three other claims and stating overpriced quotes. As an example: Charging for a light bulb replacement 15 pounds (not to mentioned the fact that also in this case the liability and responsibility is debatable). Last but not least, be aware of the 30 day deposit payback clause. By law under the deposit protection scheme, the landlord is required to pay the deposit back within ten days. Ellis and Co puts a clause in their contracts to break this law.