We recently secured our new place for rental through Byrony Floyd at James Pendleton and I have to say she was extremely helpful. Not the usual “salesy” agent – she was very consultative and guided us throughout the process. She really understood our needs (this would seem basic but generally hard to find) and managed our expectations in every viewing and gave us a full overview of what we needed to know. She seemed to have a great understanding of the market, availability and demand. I would highly recommend!

Recently rented from Bryony Floyd at James Pendleton Clapham Common and must say how quick and easy the rental was. It was all very simple from the get go and the communication was very efficient. Very pleased with the new place and would recommend to anyone looking in the area!

After being frustrated with other agents and their lack of response, I turned to James Pendleton for advice. I was impressed from the start, that they returned calls quickly, helped me when I was getting anxious about my sale, and generally did everything I expected an agent to do for their fee. I don't normally write reviews, but this time felt they were worthy of praise. House selling and buying is a frustrating business, and we can get fed up with agents. This time I am delightfully surprised how effortless it has been most times. Would definitely recommend and use them again.

As a property developer, search agent and landlady, I have dealt with James Pendleton a lot over the last few years. On the development side, they are always on hand to give friendly advice on 'what the market wants'; on the search side, they listen to what my clients requirements are (they don't bombard me with unsuitable properties); and on the property management side, they excel in taking the stress out of any day to day issues. I wouldn't hesitate to recommend them to anyone.

Having recently rented my property through James Pendleton. I can't recommend them highly enough. They walked me through the process and found me some amazing Tenants. From the first contact they where professional and informative. Thank you Jacob you where amazing. Thank you also to the angel department, after realising I needed safety certificates, Zara sorted everything out for me and made sure I had everything in order.

James Pendleton is an amazing company . They have been a big part of me winning a bronze medal in Rio 2016 and have been so supportive with all my achievements, my achievements would not have been possible without them and they have given me so many opportunities. I am privilege to be associated with such fantastic people who give so much back to the local community

All have been very personable, efficient and have gone beyond the call of duty in my opinion. I shall be recommending the team to all friends & clients in the area. Sophie in particular has managed to close the deal, which became increasingly frustrating for all parties, with efficiency, was increasingly affable & a joy to deal with during a stressful time.

The team at James Pendleton are competent, professional and courteous. We were very satisfied with their support in facilitating the purchase and arrangements for move-in to our property.

Harassing, bullying, and disrespectful. We had a very unpleasant buying experience through Pendleton's, who our solicitor said was 'the worst estate agent they have ever dealt with'. The agents harassed us constantly and frequently made unsubstantiated ultimatums and threats of the sale process being terminated with no justification or reasoning. Even the vendor's solicitor stated that they were 'stirring things up and are not helping' the situation. In addition, the listing for the property contained clear falsities, and at multiple points we were given deliberately misleading information. Throughout, Pendleton's showed zero concern for us and our personal circumstances. Much of our negative experience was dictated by our direct communication with the owner of the agency, suggesting this unprofessional and unscrupulous culture is set from the top. Avoid if you have any choice.

Out of the eight properties I have rented over the years, James Pendleton have hands down been the worst lettings agent I have had the misfortune of dealing with. Buying a house was a breeze compared to dealing with these muppets. JP were well aware of the urgency with which we needed to find a new place, and pressured us to offer a higher rent and move in earlier than we needed. Then, just after we signed our tenancy agreement and before we moved in, the living room ceiling fell through. Due to the mess and ongoing building works, we were unable to move in, yet JP refused to refund us the full amount of rent covering this period. Once the flat was finally habitable, despite the tenancy agreement stating the flat would be professionally cleaned, the place was disgusting. We spent hours cleaning plaster from the living room and disinfecting the bathroom where the builders had not bothered cleaning up after themselves. We then discovered that the boiler was broken. This took several months to get fixed. On New Year’s Day, the boiler broke alltogether. We rang the ‘emergency’ helpline, and Suzan Salih suggested we go without hot water over the new year period, when the weather was freezing cold. It took a lot of arguing for them to finally agree to send an engineer over. I managed to get in contact with the previous tenants and found out that the boiler had also been broken during their tenancy! JP refused to get this fixed during their stay and then lied to us and pretended the flat was fine so that they could take our money. In total it took SIX MONTHS for them to fix the boiler! Before we moved in, we asked for a new bed. The one provided was only big enough for a small child, not two adults. Furthermore, the mattress was in fact a lump of foam, with no legally required fire safety label. James Smith set his precedent of spending his time giving excuses rather than doing any actual work. After a lot of arguing, they finally removed the bed. We decided to buy our own bed, and James Smith had the audacity to ask if we could leave it for the landlord for free at the end of the tenancy; there was not even the offer of any money, despite us paying sky-high rent. At the end of the tenancy, they clearly realised they had caused themselves issues as there would be no bed for the new tenants. We watched in disbelief as they lied to prospective tenants that OUR bed would be provided, and were happy to take the new tenants’ deposit before asking us who actually owned the bed. These are just a few examples of the inability of JP to effectively manage a property; the list goes on. We did not have one conversation with JP which proved that they were anything other than money-grabbing, lazy and incompetent. Despite all of these incidents, JP then had the cheek to increase our rent during a cost-of-living crisis! We were trying to find a place of our own and they took advantage of this, knowing it would be impossible for us to find a short-term rental. We paid more rent but saw no return, with no maintenance ever carried out on the flat. At the end of our tenancy, the icing on the cake was having to raise a dispute with DPS to get our deposit back. Please avoid these cowboys. They do not care about tenants and only exist to steal your money.