Hi James, we're sorry to hear about your experience with our property management team. We strive to provide excellent customer service and communication, so we're disappointed to hear about the issues you faced. I can see that your Property Manager did speak to you quite recently and none of the issues you have raised here were brought up. She has tried to contact you again to discuss but without success. If you could please respond to her emails, she will make sure any concerns are dealt with. Thanks