We used John Payne to sell our flat in Greenwich, completing in March 2021. We found the service to be very professional. Matthew valued our flat and we felt he was articulate, professional and fair when discussing our prospects. Ben was our estate agent, and he was very diligent and responsive throughout. We were also often assisted by Sue, who’s reassuring air of calmness was much appreciated. During the time our flat was on the market, we were frequently present during viewings, and thought Ben’s enthusiasm for the flat & his knowledge of the development and the local area were great strengths and really helped to sell the flat. We had issues with the first buyer whose offer we accepted, but Ben and Matthew together quickly resolved the situation and we proceeded with another offer. Throughout Ben was in frequent contact with us, and if we couldn’t immediately get hold of him, he would always respond a short time later. This became particularly important during the fraught period around exchange/completion, which wasn’t helped by our particularly dreadful solicitors. We were so relieved to see Ben’s determination to force our solicitors to actually do something matched our own, and he coordinated efforts with the buyers solicitors as well. Eventually, the deal was done and we successfully completed. We are very happy with the service received from John Payne and would definitely recommend them to other Greenwich residents. Ben’s honesty, enthusiasm and determination was brilliant and we felt lucky to have him selling our flat for us.