Ben at John Payne was extremely helpful and professional from start to finish. As first time buyers, Ben was an invaluable source of information on the ins and outs of of the buying process, and always keen to help. The conveyancing process was particularly tough, with both the seller's and our own solicitors often difficult to get in contact with, Ben was a tremendous help with keeping progress towards exchange & completion going, chasing relevant parties on our behalf and going above and beyond in his role as an intermediary. Almost always available to call and actively following up if engaged elsewhere. We are very happy with the purchase of our new flat in Greenwich, and would like to thank John Payne and Ben in particular for providing a top class service from first viewing right through to completion.PositiveResponsiveness, Quality, Professionalism