John Payne offered A* service from the outset - extremely professional, friendly, courteous and always with good humour. Matthew Wright and Andrew Castle visited our property and provided excellent advice and then Susan Denny (Sue) became our key point of contact and managed the sale with support from Ben Smith. Moving in 2020 with the global pandemic was never going to be straightforward, but Sue is superior to any other agent we have come across. John Payne and especially Sue are immensely proactive and really do offer a fantastic service. Despite what became a difficult sale due to the virus and some building regulation issues, Sue’s determination to get the sale over the line never wavered. Ben and Sue were relentless in getting feedback from viewings and kept us up to date in real-time throughout the process, often providing key information before our lawyers did. John Payne and Sue always went the extra mile. Thank you!PositiveResponsiveness, Quality, Professionalism, Value