We have just bought our first property through John Payne and the experience could not have been better - the branch manager Susan Denny is absolutely brilliant to deal with, very communicative, very aware of client needs and understands the importance of keeping in contact throughout the process. There were a couple of wrinkles in our purchase and without Sue's help I have no doubt these would have been much harder to iron out. I would not hesitate to recommend John Payne in general, and Sue in particular, to potential buyers and sellers and when the time eventually comes to sell our flat, we will definitely be using John Payne to do so.