I have dealt with many estate agents over the years and have never felt the need to post an online comment until I recently acquired a property in Greenwich where the agent was representing the seller was Susan Denny of John Payne , Estate Agents . It immediately became apparent that Susan was very experienced in acting for sellers, was a master of the local market and had significant negotiating skills . At the same time she was very aware of market conditions and the risk of over negotiating and losing me as a buyer . Both before and after exchange - and even after completion - Susan was available at all times to discuss the transaction and handover matters with courtesy, humour and professionalism . My husband is a property lawyer and shares the same sentiments when I say that Susan us quite exceptional and that I cannot recommend her highly enough to anyone thinking of selling their property and seeking assurance that they are in first class reliable hands .PositiveResponsiveness, Quality, Professionalism, Value