Dear Cristian. I am sorry to read your review and have investigated your case. I am obviously sorry that you were unhappy with the service your received but the issue behind the fridge freezer issue was not straightforward. With hindsight the landlord should have replaced the unit but our instructions were to replace the part instead and this did take longer that expected. The landlord requested that we do not refund your security deposit in full due to the condition of the property and rent arrears. The TDS were appointed adjudicate the dispute on your behalf and the award was made based on the facts. Again, we are sorry that you were unhappy with the service received and happy to discuss further with you should you wish. Thanks Andrew Roberts - Customer Relations Manager