We bought our first house through John Payne and found them to be very accommodating. Ben led the sale and was transparent throughout the process about where we were, ensuring he updated us regularly. Naturally, we were quite anxious to complete before the Stamp Duty deadline and thanks to the team, were able to do so. We experienced some difficulties towards the end of the purchase, which was no fault of John Payne's. However, the team patiently listened to our grievances, took our feedback on board and reverted back to us with recommendations. We appreciate all their help in securing us our first home - thank you.PositiveResponsiveness, Professionalism