We had a great experience dealing with John Payne during our property rental. Everyone was very nice and always helpful. They kept us in the loop about what was happening. The team at John Payne even helped out our first week when my partner got locked out and showed up at their office in bare feet, hoping for a key. The only thing we found a bit frustrating is how many different people we worked with. I think it may have been a bit easier for us if we could have built a relationship with only one or two agents, instead of five. We never knew who we were going to hear from, and the sharing of information was not fluid. Also, I went out of my way on a Sunday to drop some paperwork and my passport off (I was promised someone would be there to meet me) and the office was empty. I waited an hour and no one showed up or answered the phone. That was a bit annoying. Overall a pretty good experience though!