My impression is that this agency is managed in a very chaotic way. I rented through them over an year ago and I can summarise my experience as follows: -Made an offer - specifying the terms (what was needed in the flat) and the offer was accepted -Had the terms confirmed in writing. -Days before moving in, have been advised that some of those terms were not going to be fulfilled -Argued that it was not a professional behaviour and wanted to rescind the offer -Advised that that was not possible as these were minor terms, had one of the persons dealing with the contract (in total I believe the offer/contract was managed by 4 or 5 different people) put down the phone while we were still talking - Was contacted by the customer service and expressed how unhappy I was and never heard from them again The lack of care and professionalism experienced makes me promise to never ever engage with them again. I really can't recommend them