Avoid renting from John Payne at all costs. We had arranged for the house to be in a certain condition and they lied to us before moving in saying that it would be. We then found the property to be not as agreed and since we saw the property even more maintenance was needed. This has caused us lots of emotional distress and their poor customer service continued as we went through the complaints process. We took them to the TPO and got a distress and inconvenience award and we have attached the findings below just to show how poor they are. It seems from the reviews that we aren't the only people they have done this to. The property we were getting was £2100.00pm. For this you would expect a high level of customer service, yet we got the worst we've ever had. Please don't make the same mistake as us and go through these people to rent! I have read the response and the fact that Andrew, who was useless, has stated that we were awarded less than 1% to try and make us out as greedy is ridiculous. It shows how they lie. We tried to claim just over £3000 as it cost us a lot in storage when we were left without a suitable home because they lied to us constantly and we had to walk away. The ombudsman felt we should have stayed. Would you stay and pay rent to someone who lies to you? As there was clear evidence of them deceiving us we were awarded £300 for the distress and inconvenience. This is around 10%. Perhaps a maths class would be good for you Andrew?