John Payne in East Greenwich have been stupendous in making our dreams come true. We needed to move from London for a number of reasons, and wanted to make our new home in Whitstable. Throughout a tortuous process, with a sale in another part of the chain falling through and assorted issues in the chain above us, Nick, Susan and Lucy were not just relentlessly proactive, but clear in everything, always available to talk, and so positive that we knew it would work out. They even got us into our little cottage by the sea in time for Christmas. We wouldn't be where we are today without everyone in that office.