Personal Customer Service - still important to us

We were on the cusp of changing estate agents and moving to a more local company, when the bigger company we were with did manage to pull in some viewers and offers just as our time was up with them. However, I can't say that we were enamoured by the larger company's service throughout.. In fact, we were kicking ourselves that we hadn't gone with a more local agency much earlier. In our area of Stoke Newington, which has a villagey feel, having people who genuinely know and love the area is a real plus. Viewers want to know the 'story' of the place - because Stokeyis a pretty special place. And the guys from Location Location know that. When we had a visit from Azhar from the agency, we found he offered upfront, genuine advice. He spent a lot of time with us, chatting about our selling experience so far and taking on-board how we felt - whilst managing our expectations. We never felt pushed; never felt we were getting any kind of hard sell from your typical 80s throwback. We simply felt he understood our situation and he knows the streets, cafés, parks, bars, areas of special interest etc as well as we do. He is as super enthusiastic about N16 as we are. And we felt we'd buy from him if we were looking in the area, so he'd be the perfect person to sell our flat. Fortunately for us, we did sell during the last few days with our previous estate agents, but if that hadn't have happened, then we'd have shifted over the following week to Location Location. They look different; they sound different; they seem to have a far more personal, tailored approach re selling, which is much more up our street.