Hey Robert, Thanks so much for taking the time to leave us a review. We're sorry to hear that your initial selling experience wasn't quite what you expected, and that you had some difficulties getting in contact with our agents at times. We take all feedback seriously, and we'll certainly be looking into how we can improve our communication with clients. That being said, we're glad that we were able to secure a sale for you, especially given the difficult climate. We know that selling a home can be stressful, but we're thrilled to hear that Lauretta went above and beyond to help push the sale through. We're lucky to have her on our team, and we'll be sure to pass along your kind words to her. Thanks again for choosing Location Location, and we appreciate your honest feedback. If you have any further suggestions or comments, please don't hesitate to get in touch. Best, LL