Hi Mark, We sincerely apologise for the negative experience you've had with Location Location. Your feedback is highly valuable to us as it allows us to make necessary improvements to our services. We would like to address your concerns and provide you with some clarifications. Firstly, we would like to apologise for any confusion or miscommunication that may have occurred during the offer process. We understand that the current housing market is highly competitive, and it is always our intention to be transparent and act in the best interest of both tenants and landlords. However, it appears that there may have been a lack of clarity in communication in your specific case, and we deeply regret any inconvenience it may have caused you. Regarding your accusation of bullying, we take such allegations very seriously. Our agency strictly adheres to an ethical code of practice, as well as the laws and regulations governing tenancies. We ensure that notices are always served within the guidelines outlined. If you believe there have been any breaches, we strongly encourage you to provide us with specific details so that we can conduct a thorough investigation and address the matter appropriately. We understand your frustration with the parking permit situation. Unfortunately, due to the time it took to collect the parking permit from our office, it was no longer available by the time you wished to pick it up. This process is in place to protect our clients' data, but we acknowledge that it has caused an inconvenience in this particular case. We apologise for any inconvenience caused and will take your feedback into account to improve our procedures in the future. Once again, we apologise for any inconvenience or frustration caused by these issues. We value your feedback and will use it to improve our services and ensure a better experience for all our tenants. If you have any further concerns or questions, please do not hesitate to reach out to us. We are committed to addressing and resolving any outstanding issues to the best of our abilities. Kind regards, Location Location