My wife and I rented a flat through Location Location for 6 months in 2016. There had been a lot of initial problems in the tenancy due to a difficult landlady and poor check-in inventory but I'd previously rated them four stars as the dedicated lettings manager they recruited had worked very well to address these. I'd now rate them as 2 stars however as it took 4 months to get our deposit back. The underlying causes of this delay were a shoddy inventory contractor and a negligent landlady. Location Location aren't intrinsically at fault for this (though I'd be careful to check their inventory reports very carefully), and they did quickly accept we were entitled to the deposit. However they then showed a lack of appreciation and regard for good tenants by refusing to take a stand against the unfounded demands of their landlady, their client. Instead they deferred the decision to a very slow DPS arbitration - depriving us of a sizable sum for a third of a year.