Hi Mario, thank you for your feedback, and we’re very sorry to hear about your experience. We completely understand how frustrating it must have been to chase for a response, only to learn that the property was fully booked for viewings, (far later than we aim towards). The property in question generated an extraordinary level of interest, with over 83 enquiries from the portals alone. Unfortunately, viewings were fully booked within hours of it going live, and our team worked as quickly as possible to respond to all applicants. However, it’s clear that our communication could have been faster, and for that, we sincerely apologise. We are actively reviewing our processes to improve the way we manage high-demand listings, ensuring that prospective residents are informed promptly. We truly appreciate your patience and your feedback, which helps us identify areas where we need to do better. We’re here to help and would love the opportunity to provide a better experience in the future. Thank you for taking the time to share your thoughts.