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London Shared

A selection of reviews/testimonials by highest rating
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1.00 /5

Lived in their new building in Camden i.e. 140 Camden Street for 10 months and had the worst letting experience ever! The flat itself was nice but I want to speak about all the other problems that came with it. Property manager Gareth is by far the most incompetent human I have ever come across. He's not one bit empathetic, he doesn't try to understand tenants problems, would give you copy paste ChatGPT responses all the freakin time. You'll have to follow up on your email to remind him to give you a more humanly reply. Would take weeks to get even the smallest problems fixed - that too if you're lucky. He doesn't know how to sync your issues to the relevant departments internally, again, he's incredibly incompetent. This person managing the building lives in a different country far from the ground reality of what's going on in the building. For the 10 months that I lived there, the bin room downstairs got broken into dozens of times by violent homeless people and they would stay there for days by locking the doors from inside. Yes, DOZENS OF TIMES. During my stay here, I've heard of countless parcels(including 3 of my own) being stolen from the building. All these problems and many more were never resolved during the 10 months that I stayed there. If you are paying anywhere between £1.5k-2k FOR ONE ROOM in this building, you should at least get a physical concierge especially in an area like Camden which is literally the second most dangerous borough in London, and having to worry about your and your belongings' safety on a day to basis is just ridiculous.

Reply from agent

Dear Adeel, Thank you for your feedback on your experience at one of our Properties. We are truly sorry to hear about the challenges you faced during your tenancy, and we apologize for any inconvenience you may have experienced. We take all feedback seriously and are committed to improving our services. We regret that your interactions with our property manager, Gareth, did not meet your expectations. We will address your concerns internally to ensure that communication and issue resolution processes are handled more effectively. Regarding the Bin room doors, you are correct to mention that the doors got broken, unfortunately and as you understand, this is beyond our control. However, when this incident happened, the relevant contractors attended to provide alternative solutions. We agree that it is not ideal to have to deal with such matters, but we have taken the relevant assistance from professional contractors to improve the security of the building and prevent such incidents from occurring in the future. We are sorry to hear that you feel as though your London Shared experience was not what we work so hard to deliver to all our tenants. We are always looking to improve our company and we have taken all the points you raised onboard for further company growth and development. If you have any further points you would wish to bring up with us then please don’t hesitate to get in touch to info@londonshared.co.uk Thanks, London Shared Team

Contact details
Sales Phone:

020 7610 9004

Lettings Phone:

020 7610 9004

Lettings Email:

info@londonshared.co.uk

Opening hours

Unknown

Address

Unit 6, 7 Eastfields Ave, London, SW18 1RA, UK, SW18

When the history of London property gets written, we'd definitely like to be seen as the early visionaries of co-living, the first to really "get it right". Landlords We’re not an estate agency, but we are lettings experts. The basic model is simple enough: we lease a property from a landlord on a 3 to 5-year agreement, and then we rent out the rooms to working professionals. We do all the hard work so the landlord doesn't have to. Tenants For tenants, it's a new-and-improved "2.0" version of communal London living. For instance, all of our properties have flat-screen TVs and free Wi-Fi, and we send a cleaner every week. For professionals wanting to make their mark in London, it takes away a lot of hassle to not have to sit around the kitchen table figuring out who owes what for the heating.

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