Lived in their new building in Camden i.e. 140 Camden Street for 10 months and had the worst letting experience ever! The flat itself was nice but I want to speak about all the other problems that came with it. Property manager Gareth is by far the most incompetent human I have ever come across. He's not one bit empathetic, he doesn't try to understand tenants problems, would give you copy paste ChatGPT responses all the freakin time. You'll have to follow up on your email to remind him to give you a more humanly reply. Would take weeks to get even the smallest problems fixed - that too if you're lucky. He doesn't know how to sync your issues to the relevant departments internally, again, he's incredibly incompetent. This person managing the building lives in a different country far from the ground reality of what's going on in the building. For the 10 months that I lived there, the bin room downstairs got broken into dozens of times by violent homeless people and they would stay there for days by locking the doors from inside. Yes, DOZENS OF TIMES. During my stay here, I've heard of countless parcels(including 3 of my own) being stolen from the building. All these problems and many more were never resolved during the 10 months that I stayed there. If you are paying anywhere between £1.5k-2k FOR ONE ROOM in this building, you should at least get a physical concierge especially in an area like Camden which is literally the second most dangerous borough in London, and having to worry about your and your belongings' safety on a day to basis is just ridiculous.