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London Shared

A selection of reviews/testimonials by highest rating
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1.00 /5

I would not recommend using London Shared; I unfortunately had a horrible experience and here’s why: 1. Bathroom situation: From the commencement of my rental contract there was an issue with the basement bathroom. Specific emphasis will be placed on the shower here. The shower basin would fill up with water after only +/- 30 seconds of water running meaning you couldn’t take a proper shower. Further to this, as the water took long to sink, the floor of the shower filled up with dirt and grime and was disgusting. We raised multiple requests for this to be fixed continuously for about 9 months but there were continuous excuses for this not happening. 2. Fast forward these 9 months, the works eventually started. We were instructed not to use bathroom during this time. (This was the only shower that was available to me in the house as the rest were en-suites). However only a part of the job was done and this left me without a shower for 3 months. They made ‘arrangements’ for me to use one of the other bathrooms in the house. This was one of the en-suites which came with the following complications: 2.1 I had to walk through peoples rooms to get to it. While my roommates were very accommodating; this was an invasion of their privacy and resulted in me having to plan when I used the bathroom. (For example, when I worked late and they were sleeping, I had to go to bed without showering). 2.2 The bathroom didn’t have a shower at all. It was a bath that was very cramped (loft room) and only had a shower handle with a very light trickle of water. 3. I requested reduction on my rent to account for this lack of a basic amenity and they didn’t even consider it. 4. Towards the end of my rental contract they then increased my rent by a substantial amount. While this is a normal occurrence for the end of the rental contract, I requested that my rent didn’t increase until the situation was sorted. Again, they didn’t budge. 5. After the above, I made the decision to move out. They started showing my room to people. When I mentioned the bathroom situation to the two agents showing potential new tenants around the property; they had no idea there was no shower facility available. Either they were just trying to save face or they did not know about it, showing how little care was being put into this service request. 6. Lastly, and the absolute icing / cherry on the cake: 3 days before I moved out, they started the works to fix the bathroom. An absolute joke and one final slap in the face. Clearly they couldn’t fill the room and as they say, money talks. There were other minor issues that occurred during the year as well, but I thought I would place emphasis on the main one. I have a trail of continuous follow ups using their maintenance site and via email, so this can 100% be verified. I am not a big fan of raising bad reviews. However, my treatment by London Shared was so absurd and ridiculous that I felt I had to write this as a warning to anyone considering renting with them. I was engaged in a contract with them and they came very short in the deliverance of their end of the contract. Very disappointing!

Reply from agent

Hi Christopher, Thank you for taking the time to leave us a review. Your feedback is important and we rely on hearing from our customers to ensure we’re doing a great job. You are correct in that we did have issues with a saniflow bathroom within the property (though the timelines are different in our opinion). The saniflow did block on multiple occasions however the majority of these were deemed (by an independent plumber) to be due to foreign objects being flushed down the toilet which caused the system to overheat and fail. The same bathroom did need to be completely re-done due to an internal leak. We had a shower made available to use during this time through an ensuite (there was no other option other than this) of another tenant. One of your housemates was unhappy with this so we allowed them to immediately break their tenancy, however you never expressed that you also wanted to leave (if you did, we would have immediately terminated your contract and refunded your deposit). We can totally understand your frustration, but we also hope you can understand that this was beyond our control and we did everything we could to sort this issue out at soon as we could. We are sorry to hear that you feel as though your London Shared experience was not what we work so hard to deliver to all our tenants. We are always looking to improve our company and, we have taken all the points you raised onboard for further company growth and development. If you have any further points you would wish to bring up with us then please don’t hesitate to get in touch to info@londonshared.co.uk Kind Regards, London Shared

Contact details
Sales Phone:

020 7610 9004

Lettings Phone:

020 7610 9004

Lettings Email:

info@londonshared.co.uk

Opening hours

Unknown

Address

Unit 6, 7 Eastfields Ave, London, SW18 1RA, UK, SW18

When the history of London property gets written, we'd definitely like to be seen as the early visionaries of co-living, the first to really "get it right". Landlords We’re not an estate agency, but we are lettings experts. The basic model is simple enough: we lease a property from a landlord on a 3 to 5-year agreement, and then we rent out the rooms to working professionals. We do all the hard work so the landlord doesn't have to. Tenants For tenants, it's a new-and-improved "2.0" version of communal London living. For instance, all of our properties have flat-screen TVs and free Wi-Fi, and we send a cleaner every week. For professionals wanting to make their mark in London, it takes away a lot of hassle to not have to sit around the kitchen table figuring out who owes what for the heating.

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