AVOID Charlie Jeffery, a part-time DJ who describes himself as 'A charismatic people person from West Sussex', booked me in for a viewing. Arriving at the viewing, he told me the property had just been let and explained "sorry mate, this is the market". I reminded him that the market consists of buyers/sellers transacting. In other words, WE are the market (me, him, possibly you, the reader, at some future point in time). We can operate in any manner we see fit. I respect the frenetic pace of the London property market, and a young man operating to targets etc.... I don't think that lining up viewings all day at the same property and cancelling on the later ones as they arrive is appropriate. Charlie, if you are reading this, I would suggest the following: "I can book you in for 1200, but I also have an 1130 which might take the room on the spot; if you are able to work from home and be on 'stand by' I can call you if they don't take it." If this reads as too much effort, Charlie, I would suggest spacing viewings to allow an appropriate cool-off period so you can give people some notice (1 hour, perhaps?). Cramming in viewings back-to-back and letting people down on the doorstep is not going to build your rep as an estate agent in London. Keep that charisma up, 'mate'.