Olivia gets 5 STARS!!she was amazing! Super helpful and friendly! She was a big factor in me choosing the house just because i loved her vibe! She is the perfect mix of professional and friendly on a personal level. The house itself gets 4 stars. It's STUNNING! But... there have been a fair few problems such as lights tripping, the oven etc. I would say the management team are fairly swift with dealing with MOST problems even if they are not the friendliest in their correspondence. I would say check EVERY detail before signing as i have come across things i didn't expect AFTER i signed my contract such as not being able to lock my door! or have my windows open with no real solutions been given as of yet. It is always fairly expensive to rent and for the price i expect top facilities such as a washer dryer which was not provided. So check these things before... All in all a big Thanks to Olivia!! Shes by far the best and i implore London Shared to make the rest of their staff just as friendly as she is because it would make a big difference to the overall Shared experience.