I'm a new comer to London, and spent three weeks looking for a house/flat to live in. It wasn't until I stumbled upon London Shared that I actually felt like I found I place I could live in. They were really understanding when I explained that I had just moved to the city and hadn't found a job or really anything yet. Carl was really friendly and the viewing for the home I currently live in was the first time I left a place with a smile on my face and happy. I took the room that day, and have been happy ever since I moved in. The staff in the office are really friendly, especially Catherine, I don't feel like I'm bothering them when I call/email them with questions. They even provided me with a desk when I asked for one. They are always on hand and helpful. I'm really excited to keep living here, having renewed my agreement because I was so satisfied! It's definitely an agency I'll be recommending to anyone looking for a a home to live in.