We use cookies to give you the best online experience. By using our website you agree to our use of cookies in accordance with our cookie policy & you agree to the site's terms & condition

London Shared

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

Complete waste of time renting through this agency as it has not eased any issues with renting/ housing whatsoever- if anything it’s been worse. From the outset I had windows that I was unable to close, plasterboard in my room falling down (I moved in in September and this still hasnt been fixed to date). We’ve had consistent issues with hot water/ water pressure and repair men have said multiple times the boiler needs replacing yet nobody from London Shared uses any initiative to get this fixed- just stall and look at ways to delay the process without giving any updates on repairs! Any time you ring the office your property manager is ‘unavailable’ and rarely get back to you. Our hot water has been off for days now and the only solution they have offered us is a PORTABLE SHOWER to wash from a bucket with. When we questioned whether they actually thought we would be going through with this I was told “well you dont need to use it outside use it indoors” - like that remediated our problem? No offers of reimbursement for water/ heating bills and we were refused alternative accomodation. Completely unacceptable for the amount of rent they charge you. Really disappointing service that has caused a lot of ongoing stress for me and my housemates.

Reply from agent

Hi Charlotte, Thank you for taking the time to leave us a review. Your feedback is important and we rely on hearing from our customers to ensure we’re doing a great job. We have audited the issues which you raised and, we can confirm the window lock that was reported on 28/09/2021 and was repaired on 30/09/2021. You have also notified us of cracking in the ceiling of your bedroom which has been noted on our side we are not aware of the plasterboard falling. We will be in touch shortly to arrange a visit for this to be assessed in detail. Apologies if this has been missed from our side. With regards to the boiler, we understand that the boiler has required repairs previously and this is something that we have arranged for whenever there has been an issue. The engineers did not recommend for the boiler to be replaced at any point as they have carried out the necessary repairs. However when this was last reported to us on the 29/01/2022, the Engineer carried out temporal repairs to have the heating and hot water up and running and advised to replace the boiler as a long term solution, as further works were required. The Landlord approved the replacement straight away and the replacement will take place on the 03/02/2022. During this time, we have carried out all the necessary works in a timely manner. We understand that not having heating and hot water at the property is an inconvenience and a facility that should be provided to all tenants and therefore during the time that the facilities were down we have provided portable heaters for all tenants and offered a portable shower which has been requested to be delivered to the property by one of the tenants as an option should you wish to use it. The shower can be used internally in a bathroom. Usually, we will provide daily gym facilities as an option for the tenants to have shower facilities, however due to Covid, Gyms aren’t providing this option. We are sorry to hear that you feel as though your London Shared experience was not what we work so hard to deliver to all our tenants. We are always looking to improve our company and, we have taken all the points you raised onboard for further company growth and development. If you have any further points you would wish to bring up with us then please don’t hesitate to get in touch to info@londonshared.co.uk Thanks, London Shared Team

Contact details
Sales Phone:

020 7610 9004

Lettings Phone:

020 7610 9004

Lettings Email:

info@londonshared.co.uk

Opening hours

Unknown

Address

Unit 6, 7 Eastfields Ave, London, SW18 1RA, UK, SW18

When the history of London property gets written, we'd definitely like to be seen as the early visionaries of co-living, the first to really "get it right". Landlords We’re not an estate agency, but we are lettings experts. The basic model is simple enough: we lease a property from a landlord on a 3 to 5-year agreement, and then we rent out the rooms to working professionals. We do all the hard work so the landlord doesn't have to. Tenants For tenants, it's a new-and-improved "2.0" version of communal London living. For instance, all of our properties have flat-screen TVs and free Wi-Fi, and we send a cleaner every week. For professionals wanting to make their mark in London, it takes away a lot of hassle to not have to sit around the kitchen table figuring out who owes what for the heating.

Our team

No team information available

No memberships information available

No marketing information available

No awards information available

No memberships information available

No marketing information available

No awards information available