Hi Charlotte, Thank you for taking the time to leave us a review. Your feedback is important and we rely on hearing from our customers to ensure we’re doing a great job. We have audited the issues which you raised and, we can confirm the window lock that was reported on 28/09/2021 and was repaired on 30/09/2021. You have also notified us of cracking in the ceiling of your bedroom which has been noted on our side we are not aware of the plasterboard falling. We will be in touch shortly to arrange a visit for this to be assessed in detail. Apologies if this has been missed from our side. With regards to the boiler, we understand that the boiler has required repairs previously and this is something that we have arranged for whenever there has been an issue. The engineers did not recommend for the boiler to be replaced at any point as they have carried out the necessary repairs. However when this was last reported to us on the 29/01/2022, the Engineer carried out temporal repairs to have the heating and hot water up and running and advised to replace the boiler as a long term solution, as further works were required. The Landlord approved the replacement straight away and the replacement will take place on the 03/02/2022. During this time, we have carried out all the necessary works in a timely manner. We understand that not having heating and hot water at the property is an inconvenience and a facility that should be provided to all tenants and therefore during the time that the facilities were down we have provided portable heaters for all tenants and offered a portable shower which has been requested to be delivered to the property by one of the tenants as an option should you wish to use it. The shower can be used internally in a bathroom. Usually, we will provide daily gym facilities as an option for the tenants to have shower facilities, however due to Covid, Gyms aren’t providing this option. We are sorry to hear that you feel as though your London Shared experience was not what we work so hard to deliver to all our tenants. We are always looking to improve our company and, we have taken all the points you raised onboard for further company growth and development. If you have any further points you would wish to bring up with us then please don’t hesitate to get in touch to info@londonshared.co.uk Thanks, London Shared Team