Hi Jack, We appreciate that you have left us a review as this gives as an opportunity to look into any matter that our tenants are unhappy with and see how we can make changes to avoid error from our side for future as we look to provide a high level of customer service. I have looked into your concern of charges made to tenants incorrectly and I can confirm that any charges that were applied to any tenants were based on professional engineers report who deemed the damage as tenant misuse. Any cost that was later covered by London Shared was as a gesture of goodwill to our tenants. We do expect our tenants to look after the property during their tenancy and respect all clauses in the agreement which includes any damage caused by tenants during their tenancy to be covered by the tenant. There are also responsibilities of a landlord which we take ownership of and any costs that needs to be covered by the landlord where there is an actual fault with any appliance or fitting and fixture the landlord’s cover costs. We would not unlawfully charge any of our tenants that they are not responsible to cover and we do follow all agreements as per the contracts that we have with our tenants. All our properties are equipped with appliances to suit the standard of the household. If there is a request for an additional appliance to be installed we do evaluate the requirements along with the space in the property. If we have provided sufficient level of equipment we do not add more appliances in the property as at times it can use a lot more of the free space or be overcrowding. As mentioned we do take pride in the service that we provide to our tenants and I can confirm that all actions taken from us were inline with our contract with our tenants. If you would like to discuss any of the above points further please do not hesitate to contact us on info@londonshared.co.uk