Hi Courtney, Thank you for taking the time to leave us a review. Your feedback is important to us as it gives us the opportunity to improve our service. We have audited all issues which you raised and, found that all maintenance issues were actioned within 24-48 hours from them initially being reported. You are correct to mention that the cleaning in one of the rooms was not carried out at the beginning of the tenancy, however as soon as we were aware of this matter, we sent the cleaners to rectify this issue and we have credited your account accordingly for the inconvenience. Regarding the flooding, unfortunately, due to the storm we had in the past couple of weeks, there was a leak at the Property which was out of our control and not something we could have forseen. A contractor was arranged to attend and dealt with this matter immediately. We are very sorry that you feel as though your clients’ experience at London Shared was not what we work so hard to deliver to all our tenants. If you have any further points you wish to bring up with us, please do not hesitate to get in touch at – info@londonshared.co.uk Thanks, London Shared