Dear Camilla, Thanks for sending the below feedback. First and foremost I would like to apologise for the inconvenience you had to face with the delay in the repairs you had reported. I can see that you reported a faulty light switch on the 07/02/2022 and the repairs were carried out on 14/02/2022. Ideally we would like to have repairs carried out in as soon as possible, however as you can understand we initially have someone attend to inspect the issue you have reported and if it can be fixed onsite, we will proceed. If we are unable to carry out the repairs on the initial visit we would arrange to retrieve quotations from different contractors and discuss with our landlord’s to have the works carried out, this process can take a few days before we can get a date booked for the works to be carried out. We strive hard to ensure any maintenance issues that are reported onto us are dealt with in timely manner and with least amount of hassle to our tenants, and appreciate your feedback as it gives us an opportunity to improve. If you have any further points you wish to bring up with us, please do not hesitate to get in touch at info@londonshared.co.uk. Best regards, The London Shared Team