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London Shared

A selection of reviews/testimonials by highest rating
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1.00 /5

Very poor experience with this property management company who is supposed to facilitate the rental experience. Communications was easy (they do pick up the phone and answer emails relatively fast), however don't expect to solve any problems with your property manager. Multiple times I've flagged a broken wardrobe that has not been repaired for 6 months. Take extra care when moving into your room and take as many photo as possible to document the condition of the property, as they tried to charge me for a stained carpet and blinds that were already damaged when I moved in. Would not recommend: charging above market rate for an overall poor experience.

Reply from agent

Hi Andrea, Thank you for taking the time to leave us a review. Your feedback is important and we rely on hearing from our customers to ensure we’re doing a great job. We have audited the issues which you raised and, we can see you have requested to have an extra self in the wardrobe, which we have informed you that it was not possible to add a spare one as it had a hanging rail, the wardrobe was not broken or damaged, which you were aware to. I appreciate it was not ideal not to be able to add the extra shelf, however, and as you understand, the wardrobe didn’t need to be replaced. Regarding the blinds and carpets, you are correct, unfortunately, it was overlooked on our end, apologies again for the confusion. After carefully looking into It further by your Property Manager, you were not liable for these damages. The full deposit was returned, as we will never deduct anything from the tenant deposit before making you aware of any dilapidations. We regret that your experience did not reflect the high standards we strive to maintain. Your feedback is invaluable to us, and we will use it to make necessary improvements to our services. If there is anything further you would like to discuss or if you have any additional feedback to share, please feel free to reach out to info@londonshared.co.uk Thanks, London Shared team.

Contact details
Sales Phone:

020 7610 9004

Lettings Phone:

020 7610 9004

Lettings Email:

info@londonshared.co.uk

Opening hours

Unknown

Address

Unit 6, 7 Eastfields Ave, London, SW18 1RA, UK, SW18

When the history of London property gets written, we'd definitely like to be seen as the early visionaries of co-living, the first to really "get it right". Landlords We’re not an estate agency, but we are lettings experts. The basic model is simple enough: we lease a property from a landlord on a 3 to 5-year agreement, and then we rent out the rooms to working professionals. We do all the hard work so the landlord doesn't have to. Tenants For tenants, it's a new-and-improved "2.0" version of communal London living. For instance, all of our properties have flat-screen TVs and free Wi-Fi, and we send a cleaner every week. For professionals wanting to make their mark in London, it takes away a lot of hassle to not have to sit around the kitchen table figuring out who owes what for the heating.

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