Hi Andrea, Thank you for taking the time to leave us a review. Your feedback is important and we rely on hearing from our customers to ensure we’re doing a great job. We have audited the issues which you raised and, we can see you have requested to have an extra self in the wardrobe, which we have informed you that it was not possible to add a spare one as it had a hanging rail, the wardrobe was not broken or damaged, which you were aware to. I appreciate it was not ideal not to be able to add the extra shelf, however, and as you understand, the wardrobe didn’t need to be replaced. Regarding the blinds and carpets, you are correct, unfortunately, it was overlooked on our end, apologies again for the confusion. After carefully looking into It further by your Property Manager, you were not liable for these damages. The full deposit was returned, as we will never deduct anything from the tenant deposit before making you aware of any dilapidations. We regret that your experience did not reflect the high standards we strive to maintain. Your feedback is invaluable to us, and we will use it to make necessary improvements to our services. If there is anything further you would like to discuss or if you have any additional feedback to share, please feel free to reach out to info@londonshared.co.uk Thanks, London Shared team.