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London Shared

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

Unprofessional - do not rent with them. They have left us without a working boiler in winter for 3 days now - no heating + hot water. Craig the manager then went on holiday without updating anyone. I can't tell you how many issues we're had with them. Our internet extenders are still not working and our "Gardner" never comes. its all broken promises... its tiring. Luckily I'm moving out. All their reviews are from new tenants who haven't experienced their incompetence yet.

Reply from agent

Dear Max, Thank you for your feedback. We appreciate you taking the time to share your concerns, as it helps us continue to improve the service we provide to all our tenants. I'm sorry to hear about your recent experience and would like to address the points you’ve raised. The heating and hot water issue was reported on Saturday, December 14th. Our out-of-hours team followed standard protocol by attempting to troubleshoot the issue with the tenants over the phone. When this was unsuccessful, a contractor was promptly dispatched to assess the situation. Unfortunately, repairs required further works that could not be completed out of hours. While quotes for the work were being obtained and approved, portable heaters were provided to offer temporary relief. The boiler has since been fully repaired, and we apologize for the inconvenience caused during this process. Regarding your Property Manager’s leave, we had a team in place to manage issues during this period, including an out-of-hours service and a temporary Property Manager on standby. We understand how important communication is and will continue to ensure tenants are supported in all circumstances. On the matter of the Wi-Fi extenders, new units were ordered, but the delivery took longer than expected, leading to a delay in installation. The new extenders have since been installed and are fully operational, with all housemates kept informed throughout the process. Concerning the garden maintenance, our gardening service typically operates on a monthly schedule. However, during the winter months, service frequency may be reduced. We are actively reviewing the schedule and will ensure visits are resumed shortly. We would also like to clarify that our reviews come from a diverse mix of tenants, including new, existing, and those who have vacated. We are committed to ensuring a positive experience for all residents and value feedback from every stage of their tenancy. Your feedback helps us improve, and we’re committed to providing a positive living experience for all our tenants. Please feel free to reach out if there’s anything further we can assist with. Best regards, London Shared

Contact details
Sales Phone:

020 7610 9004

Lettings Phone:

020 7610 9004

Lettings Email:

info@londonshared.co.uk

Opening hours

Unknown

Address

Unit 6, 7 Eastfields Ave, London, SW18 1RA, UK, SW18

When the history of London property gets written, we'd definitely like to be seen as the early visionaries of co-living, the first to really "get it right". Landlords We’re not an estate agency, but we are lettings experts. The basic model is simple enough: we lease a property from a landlord on a 3 to 5-year agreement, and then we rent out the rooms to working professionals. We do all the hard work so the landlord doesn't have to. Tenants For tenants, it's a new-and-improved "2.0" version of communal London living. For instance, all of our properties have flat-screen TVs and free Wi-Fi, and we send a cleaner every week. For professionals wanting to make their mark in London, it takes away a lot of hassle to not have to sit around the kitchen table figuring out who owes what for the heating.

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