Dear Max, Thank you for your feedback. We appreciate you taking the time to share your concerns, as it helps us continue to improve the service we provide to all our tenants. I'm sorry to hear about your recent experience and would like to address the points you’ve raised. The heating and hot water issue was reported on Saturday, December 14th. Our out-of-hours team followed standard protocol by attempting to troubleshoot the issue with the tenants over the phone. When this was unsuccessful, a contractor was promptly dispatched to assess the situation. Unfortunately, repairs required further works that could not be completed out of hours. While quotes for the work were being obtained and approved, portable heaters were provided to offer temporary relief. The boiler has since been fully repaired, and we apologize for the inconvenience caused during this process. Regarding your Property Manager’s leave, we had a team in place to manage issues during this period, including an out-of-hours service and a temporary Property Manager on standby. We understand how important communication is and will continue to ensure tenants are supported in all circumstances. On the matter of the Wi-Fi extenders, new units were ordered, but the delivery took longer than expected, leading to a delay in installation. The new extenders have since been installed and are fully operational, with all housemates kept informed throughout the process. Concerning the garden maintenance, our gardening service typically operates on a monthly schedule. However, during the winter months, service frequency may be reduced. We are actively reviewing the schedule and will ensure visits are resumed shortly. We would also like to clarify that our reviews come from a diverse mix of tenants, including new, existing, and those who have vacated. We are committed to ensuring a positive experience for all residents and value feedback from every stage of their tenancy. Your feedback helps us improve, and we’re committed to providing a positive living experience for all our tenants. Please feel free to reach out if there’s anything further we can assist with. Best regards, London Shared