Hello Rudra, Thank you for leaving a review. Your feedback is crucial to us to maintain our service standards. Upon reviewing the issues you raised, here are our findings: Regarding the delay in refunding your deposit, As you can understand there is a procedure for us to follow before we can release your deposit. We are required to receive pictures and videos from you showing the current condition of your bedroom. Additionally, we would expect the return of the key at the end of the tenancy which was not received. Despite our attempts to reach out for this information, we did not receive a response. As a result, we had to arrange alternative means to complete the vacate process. During this process, we found that the room was not left clean and tidy and we had to arrange for a professional cleaning company to clean the room after your tenancy has ended. The lack of communication and failure to follow procedures caused delays. Extra steps were necessary to complete tasks that were your responsibility as the tenant, significantly delaying the refund of your deposit. Your deposit was refunded to you immediately after the above-mentioned tasks could be completed. Please note, we have up to 30 days to release deposits after the end of a tenancy. We do however try to action all deposits within 5-7 days but there can be delays in case there is failure to make contact with the tenants at the end of the tenancy or receive vital information about the condition of the room. Regarding your claim that your emails were not answered, we assure you that all emails were responded to within 24 hours. If there is a specific instance you are referring to, please let us know. We value each tenant and aim to provide the best service. We apologize for any miscommunication. Please feel free to contact us at info@londonshared.co.uk for further discussion should you wish. Best Regards, London Shared Team.