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London Shared

A selection of reviews/testimonials by highest rating
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1.00 /5

Very poor experience The manager Wilman does not reply on time. Tries to overcharge. Delayed to release deposit for 2 weeks. Overall horrible experience.

Reply from agent

Hello Rudra, Thank you for leaving a review. Your feedback is crucial to us to maintain our service standards. Upon reviewing the issues you raised, here are our findings: Regarding the delay in refunding your deposit, As you can understand there is a procedure for us to follow before we can release your deposit. We are required to receive pictures and videos from you showing the current condition of your bedroom. Additionally, we would expect the return of the key at the end of the tenancy which was not received. Despite our attempts to reach out for this information, we did not receive a response. As a result, we had to arrange alternative means to complete the vacate process. During this process, we found that the room was not left clean and tidy and we had to arrange for a professional cleaning company to clean the room after your tenancy has ended. The lack of communication and failure to follow procedures caused delays. Extra steps were necessary to complete tasks that were your responsibility as the tenant, significantly delaying the refund of your deposit. Your deposit was refunded to you immediately after the above-mentioned tasks could be completed. Please note, we have up to 30 days to release deposits after the end of a tenancy. We do however try to action all deposits within 5-7 days but there can be delays in case there is failure to make contact with the tenants at the end of the tenancy or receive vital information about the condition of the room. Regarding your claim that your emails were not answered, we assure you that all emails were responded to within 24 hours. If there is a specific instance you are referring to, please let us know. We value each tenant and aim to provide the best service. We apologize for any miscommunication. Please feel free to contact us at info@londonshared.co.uk for further discussion should you wish. Best Regards, London Shared Team.

Contact details
Sales Phone:

020 7610 9004

Lettings Phone:

020 7610 9004

Lettings Email:

info@londonshared.co.uk

Opening hours

Unknown

Address

Unit 6, 7 Eastfields Ave, London, SW18 1RA, UK, SW18

When the history of London property gets written, we'd definitely like to be seen as the early visionaries of co-living, the first to really "get it right". Landlords We’re not an estate agency, but we are lettings experts. The basic model is simple enough: we lease a property from a landlord on a 3 to 5-year agreement, and then we rent out the rooms to working professionals. We do all the hard work so the landlord doesn't have to. Tenants For tenants, it's a new-and-improved "2.0" version of communal London living. For instance, all of our properties have flat-screen TVs and free Wi-Fi, and we send a cleaner every week. For professionals wanting to make their mark in London, it takes away a lot of hassle to not have to sit around the kitchen table figuring out who owes what for the heating.

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