Dear John. Thank you for taking the time to leave us a review, we appreciate your feedback as we believe it is crucial to have this information in order to ensure that we continue to work to deliver the best service possible for our clients. We do sincerely apologise if you feel there were not sufficient communication from our end, we did look in to this and unfortunately, we could not find the correspondence that you have referred to. Please feel free to send this over and we will happily investigate this matter for you further. Regarding the maintenance to your en-suite shower – we understand that maintenance can be an inconvenience at times and we do apologise for that. However, it is important to understand that maintenance issues will appear from time to time and will always form part of any property. As you can understand, some issues are more complex than others and require more extensive investigation which can lead to multiple visits. In this instance the complexity of the issue required multiple quotations and opinions which ultimately contributed to the time it took for the works to be completed. Depending on the exact issue, there are specific processes in place that we follow in order to achieve the best resolution to any issue brought forward while we always try our very best to do so within the quickest timeframe possible. We're sorry that your experience didn't meet our usual high standards. Your feedback is incredibly important, and we'll utilize it to enhance our services. Should you have any further questions or additional feedback to provide, please don't hesitate to contact us at info@londonshared.co.uk. Kind Regards, London Shared