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London Shared

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

Do not rent with London Shared if you can avoid it. They don’t care to uphold basic principles of the lease agreements they write; they use sneaky tactics to charge their tenants for repair / replacement of aging appliances; they hire poor contractors to carry out basic repairs and blame those contractors when those repairs don’t happen while taking no responsibility whatsoever. Without a doubt the worst landlords I’ve ever had the displeasure of dealing with. Avoid at all costs. Edit: London Shared (LS) relies on pressuring tenants for an early google review (saying we are having a competition at work for good reviews etc) knowing that most won’t come back and edit their review if the experience turns negative as it does for many of their tenants. So, BEWARE of the 5 star reviews. They also rely on getting the final public response to former tenants who share bad experiences, inviting us to “email them if we have any further concerns”. But my time renting with them was so atrocious, and their reply so dishonest, that I feel I should add more details as this may be your experience soon dear reader. LS repeatedly made repairs to a washer that was not fit for purpose - at the time of moving in. The washer was old and decrepit and, though they delayed answering as long as they could, LS eventually admitted they didn’t know how old the washer was. If they could get it to run again, they refused a replacement. Now for the “repairs” they mention in their reply. The “third party contractor” is a regular contractor hired and paid by London Shared (LS). So their employee, in all but name, agreed with the one who pays them to determine the “damage” to the washer was “tenant user error” thus awarding costs of repair to the tenants and not the landlord and allowing them to delay a replacement of the washer. When asked for an explanation for how they determined this, they simply said that “in their experience, this was the cause”. Perhaps if this were a genuinely independent party assessing the situation, as DPS is purported to be, this would be believable, but of course not from a direct employee. What’s that expression? “It’s difficult to get a man to believe something when his paycheque depends upon him not believing it”? Indeed. The second “repair” to “remove material in the washer” was even more absurd. The stuff they removed was clearly ancient, from long ago tenants. Degraded clothing tags from brands none of us owned, wires that could have been caught in the machine over years or even decades, etc. LS didn’t even try to lie about it - they just didn't reply when we pointed out that it was impossible the material was ours and ignored us. Months later the washer broke down so completely that LS wasn’t able to repair it or implicate tenants in its breaking, so they had to replace it in the end anyway making the costs (to tenants) totally pointless. However, because they used a tenancy loophole to apply the costs to the tenants (rather than saying the washer needed to be replaced - a cost the landlord would have to pay), the landlord didn’t have to pay the costs and was in no hurry to replace a breaking appliance. The benefit to the landlord here is clear - repairing the washer for years at the cost of tenants, delaying the cost of replacement for as long as possible. And given the age of the washer (and other reviews mentioning this trick they like to use) I suspect they’ve indeed been doing it for years. They then took ages to replace it, searching for the cheapest possible quote, leaving us without a washer and denying any rent reduction. They say they’re happy for you to use DPS to adjudicate (a legal requirement), knowing that it’s a long and painful drawn out process that many people won’t or can’t bother with. In my case it’s been weeks and my case hasn’t even progressed. Be wary of renting here. They (Saba and Dane in my case) are rude, unempathetic and only in business because of the desperate housing situation in London. A fact they use to sell. A horrible company with no morals or customer service. Avoid.

Reply from agent

Dear Christian, Thank you for providing your feedback. As you know when you sign a tenancy agreement, some responsibilities fall under the Landlord and some fall under the Tenant’s responsibility. We ensure that all responsibilities that fall under the landlord are efficiently fulfilled and cover any such costs that we would be responsible for. However, from time to time there can be costs that fall under the tenant's responsibility as well which could be deemed as negligence or misuse. In those scenarios, we would look to apply the costs of repairs/replacement to the tenants after closely evaluating all points. The findings of the damage are done by third-party contractors who would determine if the damage is misuse/negligence or just wear and tear. London Shared does not determine the cause of the damage as this needs to be done by qualified tradesmen. We take their reports as confirmation and whether or not charges are to be applied to the tenants. I have looked through the maintenance issues and damages that you might be referring to and can see that we had the washing machine repaired twice. In one instance there was material from clothing stuck in the drum and another call-out for a damaged door handle which was broken. As this was an appliance used by all tenants we had applied equal charges to all tenants for the repairs of the washing machine, as per your Tenancy Agreement. I would also like to highlight that the Landlord did not take any benefit from the repairs/replacement of the damage as only what was damaged is what the tenants covered costs for. Landlords are not entitled to end up financially or materially better off for any repairs that fall under the tenant's responsibility and we take ensure this is followed very strictly for all maintenance issues. All tenants deposits are held with the DPS which is a third-part company. If there are any disputes with charges and costs at the end of the tenancy the tenant has full authority to file a dispute for any monies we look to claim from the deposit. The evidence from both parties will be evaluated by the adjudicators and a fair decision will be made. The above method of charges, disputes, and decisions are the norm for any Property Management company and we take pride in ensuring that we provide a safe and secure way of renting our properties. We are sorry to hear that you feel as though your London Shared experience was not what we work so hard to deliver to all our tenants. We are always looking to improve our company and, whilst we do not necessarily agree with them, we have taken all the points you raised onboard for further company growth and development. If you have any further points you would wish to bring up with us then please don’t hesitate to get in touch. All the best The London Shared Team

Contact details
Sales Phone:

020 7610 9004

Lettings Phone:

020 7610 9004

Lettings Email:

info@londonshared.co.uk

Opening hours

Unknown

Address

Unit 6, 7 Eastfields Ave, London, SW18 1RA, UK, SW18

When the history of London property gets written, we'd definitely like to be seen as the early visionaries of co-living, the first to really "get it right". Landlords We’re not an estate agency, but we are lettings experts. The basic model is simple enough: we lease a property from a landlord on a 3 to 5-year agreement, and then we rent out the rooms to working professionals. We do all the hard work so the landlord doesn't have to. Tenants For tenants, it's a new-and-improved "2.0" version of communal London living. For instance, all of our properties have flat-screen TVs and free Wi-Fi, and we send a cleaner every week. For professionals wanting to make their mark in London, it takes away a lot of hassle to not have to sit around the kitchen table figuring out who owes what for the heating.

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