Do not rent with London Shared if you can avoid it. They don’t care to uphold basic principles of the lease agreements they write; they use sneaky tactics to charge their tenants for repair / replacement of aging appliances; they hire poor contractors to carry out basic repairs and blame those contractors when those repairs don’t happen while taking no responsibility whatsoever. Without a doubt the worst landlords I’ve ever had the displeasure of dealing with. Avoid at all costs. Edit: London Shared (LS) relies on pressuring tenants for an early google review (saying we are having a competition at work for good reviews etc) knowing that most won’t come back and edit their review if the experience turns negative as it does for many of their tenants. So, BEWARE of the 5 star reviews. They also rely on getting the final public response to former tenants who share bad experiences, inviting us to “email them if we have any further concerns”. But my time renting with them was so atrocious, and their reply so dishonest, that I feel I should add more details as this may be your experience soon dear reader. LS repeatedly made repairs to a washer that was not fit for purpose - at the time of moving in. The washer was old and decrepit and, though they delayed answering as long as they could, LS eventually admitted they didn’t know how old the washer was. If they could get it to run again, they refused a replacement. Now for the “repairs” they mention in their reply. The “third party contractor” is a regular contractor hired and paid by London Shared (LS). So their employee, in all but name, agreed with the one who pays them to determine the “damage” to the washer was “tenant user error” thus awarding costs of repair to the tenants and not the landlord and allowing them to delay a replacement of the washer. When asked for an explanation for how they determined this, they simply said that “in their experience, this was the cause”. Perhaps if this were a genuinely independent party assessing the situation, as DPS is purported to be, this would be believable, but of course not from a direct employee. What’s that expression? “It’s difficult to get a man to believe something when his paycheque depends upon him not believing it”? Indeed. The second “repair” to “remove material in the washer” was even more absurd. The stuff they removed was clearly ancient, from long ago tenants. Degraded clothing tags from brands none of us owned, wires that could have been caught in the machine over years or even decades, etc. LS didn’t even try to lie about it - they just didn't reply when we pointed out that it was impossible the material was ours and ignored us. Months later the washer broke down so completely that LS wasn’t able to repair it or implicate tenants in its breaking, so they had to replace it in the end anyway making the costs (to tenants) totally pointless. However, because they used a tenancy loophole to apply the costs to the tenants (rather than saying the washer needed to be replaced - a cost the landlord would have to pay), the landlord didn’t have to pay the costs and was in no hurry to replace a breaking appliance. The benefit to the landlord here is clear - repairing the washer for years at the cost of tenants, delaying the cost of replacement for as long as possible. And given the age of the washer (and other reviews mentioning this trick they like to use) I suspect they’ve indeed been doing it for years. They then took ages to replace it, searching for the cheapest possible quote, leaving us without a washer and denying any rent reduction. They say they’re happy for you to use DPS to adjudicate (a legal requirement), knowing that it’s a long and painful drawn out process that many people won’t or can’t bother with. In my case it’s been weeks and my case hasn’t even progressed. Be wary of renting here. They (Saba and Dane in my case) are rude, unempathetic and only in business because of the desperate housing situation in London. A fact they use to sell. A horrible company with no morals or customer service. Avoid.