Dear Divyam, We value the time you've taken to express your concerns, as it helps us continually enhance the service we offer to all our tenants. Regarding your deposit return, delays can sometimes occur when deductions are disputed, as both parties must submit evidence to the Deposit Protection Service (DPS) for review. Our intention is always to resolve such matters as promptly and transparently as possible. If you require further clarification or assistance, please feel free to contact our office and request to speak with a senior member of our team. We are committed to ensuring a fair outcome. With respect to cleaning, we provide a complimentary weekly service across all our properties. Our cleaning team is highly experienced and comes recommended for their work across our entire portfolio. For repairs, we follow a strict process where qualified contractors are assigned to assess and complete necessary works in a timely manner. We apologize for any inconvenience you have experienced and appreciate your feedback, If there’s anything further we can assist with, please don’t hesitate to reach out directly. Best regards, The London Shared Team