Kyle, we are very disappointed that you have left us such a poor review. Whilst we are aware that you went some time without hot water, we feel it’s very unfair for you to claim “we left you without hot water for a month” we worked very hard to get the water fixed for you and this would have happened a lot quicker would you have allowed access when we needed and also not delayed us by ten days whilst waiting for a response due to you being away. We also feel it should be beard in mind that the water fault complications were in large part due to you turning off the supply to the tank and not informing us or the contractor you had done so. It should also be known that the landlord and contractor compensated you fully for this delay. With regards to your deposit, we did not try and take your whole deposit! We discussed the deductions with the landlord, proposed them to you, you were unhappy so we negotiated an agreed amount between you and the landlord. This is the Agents role. Please bear in mind none of the deposit goes to us! Given the way you acted as a tenant we are not surprised you have left such a negative review despite the many hours we spent working on issues for you. We wish you the best of luck none the less!